Privacy Policy

Towing Forward Company (“Towing Forward,” “we,” “us,” or “our”) operates towingforward.ai and provides dispatch, call-answering, and related services to towing businesses. This policy explains what information we collect through this website, how we use and disclose it, and the choices available to you.

Information we collect

Information you provide. When you request a demo, schedule a meeting, contact us, or otherwise communicate with us, we may collect your name, business contact information, company information, towing or dispatch needs, appointment preferences, and any other information you choose to provide.

Information collected automatically. When you use the website, we and our service providers may collect information such as your IP address, browser and device information, pages viewed, referring URLs, dates and times, interaction events, cookie or similar identifiers, advertising click identifiers, and your privacy choices.

How we use information

• Respond to inquiries and determine whether our services fit your business.
• Schedule and provide demonstrations and requested services.
• Operate, maintain, secure, and improve the website.
• Understand website use and content performance.
• Measure marketing performance and attribute qualified inquiries.
• Maintain business records, prevent fraud or abuse, and meet legal obligations.

Analytics and advertising measurement

We use web analytics and advertising measurement services to understand how visitors use the website and evaluate marketing performance. These services may use cookies, device information, interaction data, and similar identifiers.

When permitted and consistent with your privacy choices, measurement providers may receive identifiers or interaction data to measure conversions, attribute inquiries, prevent fraud, improve campaigns, or provide related advertising features. Those providers process information under their own privacy terms.

Service providers and disclosures

We use service providers for website hosting and operation, analytics and site measurement, advertising and conversion measurement, customer relationship management, forms and scheduling, communications, and security. We may disclose information to these providers as needed for them to perform services for us.

We may also disclose information when required by law, to protect rights or security, or as part of a merger, financing, or sale of all or part of the business. We do not sell personal information for money. Some advertising-related disclosures may be treated as “sharing” or targeted advertising under certain state laws.

Cookies and privacy choices

We use necessary cookies and similar technologies to operate and secure the website. We may also use analytics and advertising technologies, subject to applicable law and the choices available to you. Visit our Privacy Choices page at any time to review or change available preferences. You can also use browser controls and device or account privacy settings.

Retention and security

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and security records, measure performance, resolve disputes, and meet legal obligations. Retention periods vary according to the information and purpose.

We use reasonable administrative, technical, and organizational safeguards. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices and requests

You may request access to, correction of, or deletion of personal information we maintain about you, or object to certain processing, by contacting info@towingforward.com. We may need to verify your identity before completing a request. Available rights vary depending on where you live and applicable law.

Children

This website and our services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy as our practices or services change. We will post the revised policy on this page and update the effective date.